CUSTOMER
CARE

Our team strives to enable our customers to live their best lives all times.

CREATING VALUE FOR OUR STAKEHOLDERS, BUT MOSTLY OUR CLIENTS, REMAIN ONE OF OUR MAIN PRIORITIES.

 

Our Customer Care service is guided by the principles of our Customer Charter to help us better serve you.


YOUR OPINION MATTERS. HELP US TO BETTER SERVE YOU.

We strive for continuous improvement of our services to satisfy our customers. Feedback from you will help us to better understand your needs and improve your customer experience. Send us your comments, question, or suggestion on:


[email protected]

 

MUA Head Office

Lynwood Court – Westlands,

Waiyaki Way,

Nairobi.

Phone number : 0732 178 000


Handling of complaints

We believe that complaints are a unique opportunity for us to strengthen our relationship with our customers. At MUA, we are committed to handling your complaint in a fair and objective way.


HOW TO MAKE A COMPLAINT (DOCUMENT)

send an email to [email protected] with as much detail as possible: - 

  • the nature of complaint; 
  • summary of the main facts.
  • dates of occurrence/(s).
  • Insurance Policy No. (where applicable).
  • name of Insured / policy holder;.
  • name of complainant.
  • address & contact number.
  • and other relevant details and supporting documents, where appropriate.


MUA Head Office, 
Lynwood Court – Westlands, 
Waiyaki Way, 
Nairobi.
Phone number : 0732 178 000